SHIPPING AND RETURN POLICY

HOMEANDHISTORY.COM delivers throughout Europe. You may therefore choose any shipping address within these geographical limits. Additionally, upon placing your order, we will always send an email confirming the purchase, allowing you to verify that the shipping details are correct.

*Shipping costs for self-employed individuals and intra-Community businesses: 10% of the final price (excluding taxes).

These will be delivered by the transport agency to street level (including mainland Spain and Portugal), or a €60 surcharge will apply for delivery inside the home.

  

	PEDIDO MÍNIMO	ENVÍO GRATIS	SI NO SUPERA PORTES PAGADOS
ESPAÑA	0€	150€	15€
PORTUGAL	0€	150€	15€
BALEARES	0€	500€	10% CANTIDAD TOTAL
FRANCIA/ITALIA	0€	2500€	15% CANTIDAD TOTAL
ANDORRA	0€	1500€	15% CANTIDAD TOTAL
CEUTA/MELILLA	3000€	2000€	15% CANTIDAD TOTAL
CANARIAS/ ISLAS	3000€	2500€	30% CANTIDAD TOTAL
RESTO PAÍSES U.E	0€	3000€	15% CANTIDAD TOTAL

      Shipping costs include handling, logistics, postage, packaging, and transport.

(If the shipping costs shown in your shopping cart do not match those in the table, please contact us at pedidos@homeandhistory.com.)

In-stock items will be delivered within a maximum of 15 business days after the order is finalized. Other items will be delivered by the date indicated in the initial order confirmation. Deliveries to the Canary Islands take longer, ranging from 15 to 30 days.

IMPORTANT: Before signing the carrier's delivery note, the customer must check and confirm the number of packages and their condition. If you are unable to inspect the goods, please write "PENDING INSPECTION" on the carrier's delivery note. If you notice any breakage or damage to the packaging, we advise you not to sign the delivery note; your signature confirms that the goods are in good condition, and returns will not be accepted. Claims will not be accepted unless notified to H&H in writing at info@homeandhistory.com within 48 hours of receipt of the goods, accompanied by one or more photos of the item.

In the event of breakage, please notify us within 24 hours.

All products come with a 2-year warranty from the invoice date, covering manufacturing defects.

Under the warranty, the item will be replaced as many times as necessary at no cost.

You have 14 calendar days from the moment the product arrives at your home to return it free of charge. You do not need to provide an explanation; you simply exercise your right of withdrawal (this excludes businesses and self-employed individuals). The buyer is responsible for return shipping costs in these cases.

Returns must be made in the original packaging, and the items must not have been assembled or used. The damaged part will be collected first, and a replacement will be issued once it has been inspected at the factory. Defective merchandise will be replaced rather than refunded, unless there is insufficient stock, in which case a full refund will be issued.

As these are handcrafted products, variations may occur. For specific cases, please verify all details with the technical department, as the customer will be responsible for the costs of returns based on such technical grounds.

NOTE: The timeframe for collection is the same as for delivery.

However, for the return to be accepted by HOMEANDHISTORY.COM, you must meet the following conditions:

- Products must be returned within 15 calendar days of the date the Customer receives the order. This 15-day period begins upon sending the completed form to info@homeandhistory.com.

- Products must be returned in their original box/packaging, free from defects or damage. If the product is wrapped in clear plastic, the wrapping must remain unopened.

- Products must not have been used or assembled.

NOTE: Please do not apply adhesive tape or stickers directly to the box/packaging; wrap the item first. Products received in poor condition will not be accepted.

If the value of the returned goods diminishes due to handling beyond what is necessary, H&H reserves the right to claim compensation from the customer.

For returns from the islands, the return cost starts at €30 and varies depending on the type of order and/or product.

Returns from professionals or self-employed individuals are accepted only in cases of breakage or damage; the purchase price will not be refunded under any circumstances, and the item will be replaced as many times as necessary.

Return processing times are the same as delivery times. While this timeframe may seem long, please understand that resolving such issues takes time due to factors beyond H&H's control, and we ask for our customers' patience.

IMPORTANT: The return conditions described herein apply exclusively to private customers; for companies, self-employed individuals, discounted orders, and professional orders, return costs are the responsibility of the purchasing company (or self-employed individual), subject to statutory timeframes.

For orders where the customer requests that H&H hold the items in storage for a specific period, the 15-day return period begins on the date receipt of the order is confirmed at the H&H warehouse.

For orders held in storage for more than 30 days, H&H may charge storage and handling fees.

Home and History covers export costs for international shipments subject to customs. The customer is responsible for any taxes and administrative fees required to receive the goods. H&H is not liable for the merchandise if the customer refuses delivery for reasons other than manufacturing defects or previously documented breakage. In the event of a return, all shipping and customs costs will be deducted.

There are two main reasons why your purchased package may not have arrived:

Incorrect address: Please verify that the address you entered was correct, as your order may have been delivered to the wrong address.

Failed delivery attempts: Our logistics providers make up to two delivery attempts. If you are unavailable to receive the order after two attempts, the package will be returned.

If an order cannot be delivered for reasons beyond HOME AND HISTORY's control, the package will be returned to us. We will then refund the total purchase amount within 7 business days of receipt, minus the costs incurred for shipping and returning the package.