SHIPPING AND RETURNS POLICY
|MINIMUM ORDER||FOR FREE SHIPPING||IF IT DOES NOT EXCEED CARRIAGE PAID|
|REST OF E.U.
All products are guaranteed for 2 years from the date of invoice, provided it is a manufacturing defect.
The warranty replaces the article as many times as necessary at zero cost.
From the moment the product arrives at your home you have 14 calendar days to return it free of charge. You don't have to give any explanation: you simply exercise your right of withdrawal. (excluding companies and freelancers). The buyer will be responsible for the return costs in these cases.
Returns must be made in the original packaging and without having been assembled or used. First the damaged part will be collected and once it has been checked at the factory, it will be replaced. All defective merchandise will be replaced and not paid for, unless there is insufficient stock of the same, in which case the amount will be paid in full.
As these are handmade products, there may be variations. For specific cases check all the information with the technical department, as returns for technical reasons of this type will be paid for by the customer.
NOTE: the collection period is the same as the delivery period.
However, in order for the return to be accepted by HOMEANDHISTORY.COM you must comply with the following conditions:
- The products must be returned within 15 calendar days from the date of receipt of the order by the Customer. The 15 days start from the sending of the completed form to email@example.com.
- Products must be returned in their original box/packaging, undamaged and undamaged. In the event that the product is wrapped in transparent paper, this paper must not have been opened.
- The products must not have been used or assembled.
NOTE: Please do not put tape or stickers directly on the box/packaging and wrap the item first, products that are in bad condition will not be accepted.
In the event that the value of the returned goods is diminished due to handling other than necessary, H&H reserves the right to claim compensation from the customer.
For returns from islands, the cost of the return is from 30 euros and varies according to the type of order and/or product.
The return processing times are the same as the delivery times. It is extensive, but we understand that processing an incident is slow due to factors beyond H&H's control and we ask for patience on the part of our customers.
IMPORTANT: THE RETURNS CONDITIONS AS DESCRIBED ARE EXCLUSIVELY APPLICABLE TO INDIVIDUAL CUSTOMERS; FOR COMPANIES/SELF-EMPLOYERS - ORDERS WITH DISCOUNTS - ORDERS FROM PROFESSIONALS - THE CHARGES FOR RETURNS ARE PAID BY THE BUYING COMPANY (or SELF-EMPLOYER) AND IN ACCORDANCE WITH THE TERMS OF THE LAW.
FOR ORDERS IN WHICH THE CUSTOMER REQUESTS THAT H&H KEEP THEM IN STOCK FOR A CERTAIN PERIOD OF TIME, THE DATE ON WHICH THE RECEIPT OF THE ORDER IS CONFIRMED IN THE WAREHOUSE OF H&H WILL BE CONSIDERED AS THE DATE FROM WHICH THE 15 DAYS OF THE RETURN PERIOD WILL BEGIN TO COUNT.
FOR ORDERS EXCEEDING 30 DAYS OF DEPOSIT, H&H MAY CHARGE STORAGE AND HANDLING COSTS.
There are two main reasons why the package you have purchased may not have arrived:
Wrong address: Check that the address you entered was correct, as it is possible that your order was delivered to the wrong address.
Failed arrival attempts: Our logistics providers make up to two delivery attempts. In the event that after two attempts to deliver your order, you do not respond to the supplier, the order will be returned.
When an order could not be delivered for reasons beyond HOME AND HISTORY's control, we will receive your parcel back. We will then refund you the full amount of your purchase within 7 working days of receipt, minus the costs incurred in sending and returning the parcel. Translated with www.DeepL.com/Translator (free version)